Business Development Manager, Europe
Reloadly is a tech startup, on a mission to modernize and simplify the over complicated space of mobile airtime through our world-class APIs and technology. The BDM will be responsible for driving our business growth by primarily focusing to on-board new customer accounts on our API platform. This role will involve a lot of research on trends and set a plan in place to keep ahead of competition and untapped markets. A strong background in telecommunications is a plus.
Key responsibilities:
- Management of full cycle of sales process including agreement/signatures, live account status and on-going management of accounts
- Full ownership of customer requests and exploring new opportunities to add value to position
- Leverage existing book of contacts to onboard new accounts
- Research about migration, remittance, developers & travel industry trends, establish plans and strategy to go to market.
- Attend tradeshows, source leads, follow sales process and report back to sales management team
- Ensure all specific reporting within required time frame including full use of CRM tool with precision
- Provide timely feedback directors about performance, sales activity, account management and strategy
- Ensure account retention, contractual health, well-being and maximum satisfaction of clients
- Initiate and maintain a strong link between customers and back office services in order to ease communication and facilitate the resolution of any issues
- Manage operations, develop business and increase overall profitability
- Study and understand the various product offerings and its distribution channels
- Identify trends by researching industry, related events and announcements
- Effectively communicate the needs of your customers to the support team
Desired Skills and Experience:
- Bachelors Degree
- Direct or indirect work experience in the Telecommunications, Money Transfer or Mobile Financial Services Industry
- Results-oriented with great skills in communication, organization and negotiation
- Ability to interact at C-Level, superior networking skills
- CRM proficiency, Salesforce knowledge is a plus
- Flexible, self-motivated, disciplined, takes ownership of job at hand
- Team-oriented, able to accept and create change
- Prior experience in telecommunications is preferred
- Strong understanding of customer, market dynamics and requirements
- Ensure effective working relationships with all relevant clients/partners, third parties and internal colleagues
- Strong sense of initiative and ability to work both independently and as part of a team
- Excellent attention to detail
- Fluent English speaker & Spanish
- Ability to travel when needed within a reasonable window.
